Terms & conditions/TOURS AND EXCURSION

The information data and material contained in this website has been prepared solely for the purpose of providing information about Fantasy’s Travel, its subsidiaries and partners and the services that they offer.

Your access to the website is subject to the following terms and conditions. By using the website, you agree to be bound by the Terms and Conditions and we therefore encourage you to click through to read the Terms and Conditions in full. If you do not agree to these Terms and Conditions, please do not use the website.

The reservation services of www.fantasystravel.com are provided by fantasy’s travel®.  

The indicated rates are valid exclusively for the date of the consultation. They are subject to change and will only be fulfilled as shown on the website if the requested service is confirmed by charging your credit card and you receive a confirmation number.

When making a reservation it is necessary that you give your authorization, written and/or verbal, to make the corresponding charge on your credit card and with this you declare that you are fully aware of our Reservation and Payment Policies, Legal Notice and Cancellation Policies. All reservations are subject to availability at the time of your request. No confirmation can be issued until full payment for the requested service has been made. All steps are marked so you can easily identify them before filling in the contact information and credit card number fields

Remember to bring the coupon and a valid photo ID with you. If the information you provided during the booking process is not accurate, the provider is not responsible for the correct provision of the service. The information for the reservation of the transport service is provided by the CLIENT. The customer must check the voucher for errors before arriving or departing and inform FANTASY’S TRAVEL of any errors. To avoid inconvenience, please print your reservation voucher and have it ready for check-in at the reserved service. If a change to a confirmed reservation is required, please contact your assigned travel consultant and have your reservation and/or confirmation number available.

Civil liability insurance is an insurance supplement to your personal travel insurance. Provides basic personal coverage in case of an accident which may occur during an excursion or transfer booked through Fantasy’s Travel. The policy includes limited financial reimbursement for ambulance, medical coverage, accidental death and repatriation. Our civil liability insurance is contacted through established insurance companies in destination. 

PAYMENT POLICIES:

• FANTASY’S TRAVEL welcomes a variety of payment methods such as credit cards, debit cards, pre-paid cards PayPal and Apple Pay.
• Upon making a reservation you are giving T FANTASY’S TRAVEL authorization to run the corresponding charge on your credit card and by this you declare to have full knowledge of Transferuber Reservation and Payment Policies, Transferuber Cancellation Policies, NO SHOW Policies and Disclaimer.

We strongly recommend reading the CANCELLATION POLICIES section below.

CANCELLATION AND REFUND POLICY

TOURS AND EXCUSRSION SERVICE

• No show: Non refundable
• Cancellation with a 48hr notice prior the pickup time of the service: Full refund
• Cancellation with a 24hr notice prior the pickup time of the service: 50% refund of the total purchase
• Cancellation with less than 24hr notice: Nonrefundable

Terms and Conditions /Airport transfers

RESERVATION POLICIES:

-Reservations are only accepted via FANTASY’S TRAVEL website https://fantasystravel.com

• All passengers MUST arrive on the same flight. FANTASY’S TRAVEL will not accept passengers arriving in multiple flights to share transfers with other parties even if they know each other or the arrival time is close. Parties arriving on different flights MUST book separates transfers
• All reservations are subject to availability existing at the time of your request. No confirmation can be issued until full payment for the requested service has been made.
• The client is responsible for providing accurate and precise information at the time of booking. FANTASY’S TRAVEL will not assume any responsibility for errors made by the client during the reservation process related to the Hotel name, airline schedules, number of passengers, or incorrect date.
• If the client makes a mistake and misses his transfer, the money will not be refunded, and he/she will have to make a new reservation and pay for it.
• AFTER-HOURS FEES ARE NOT REFUNDABLE REGARDLESS OF THE ACTUAL PICKUP TIME. IF YOUR FLIGHT IS A LATE-NIGHT OR EARLYMORNING FLIGHT THIS FEE MUST BE PAID AND WILL NOT BE REFUNDED

RESERVATION SOLD OUT POLICY:

• FANTASY’S TRAVEL reserves the right to block dates and times automatically in advance due to lack of availability or oversale of services.
• For some destinations, FANTASY’S TRAVEL does not accept last minute bookings for operational reasons from some airports at some times of the day.

RATES POLICIES:

• Rates are exclusively valid for the inquiry date. FANTASY’S TRAVEL rates are subject to change any time and will only be honored as shown on the website.
• Rates are not negotiable, the price listed on the website is final.
• Rates given by any of our personnel via email, over the phone, or text message are not final or may not be accurate, prices MUST be always verified on the website

PAYMENT POLICIES:

FANTASY’S TRAVEL welcomes a variety of payment methods such as credit cards, debit cards, pre-paid cards PayPal and Apple Pay.

• Upon making a reservation you are giving FANTASY’S TRAVEL authorization to run the corresponding charge on your credit card and by this you declare to have full knowledge of Fantasy’s Travel Reservation and Payment Policies, Fantasy’s Travel Cancellation Policies, NO SHOW Policies and Disclaimer.

CANCELLATION & REFUND POLICY:

Airport Transfer service

• No show: Non refundable
• Cancellation with a 48hr notice prior the pickup time of the service: Full refund
• Cancellation with a 24hr notice prior the pickup time of the service: 50% refund of the total purchase.
• Cancellation with less than 24hr notice: Nonrefundable.

NO SHOW POLICY:

• No show means that FANTASY’S TRAVEL waited for the client at the hotel, or the airport and the client does not show up without any prior notice via email, phone call, text message or WhatsApp. No refund to the final consumer shall be made in the event of a 'noshow'.

PRIVATE TRANSFER POLICIES: 

• FANTASY’S TRAVEL will email all customers a confirmation message after receiving your paid booking.
• FANTASY’S TRAVEL will include vouchers according to the type of service you booked.
• All passengers MUST arrive on the same flight. Fantasy’s Travel will not accept passengers arriving in multiple flights to share transfers with other parties even if they know each other or the arrival time is close. Parties arriving on different flights MUST book separates transfers. Bookings with passengers arriving on separate flights will be canceled without warning and the 50.00 % cancelation fee will be deducted from the refund.
• FANTASY’S TRAVEL Vouchers are mandatory to board service on the arrival and departure.
• Inaccurate information provided by customer. The client is responsible for providing accurate and precise information at the time of booking. Fantasy’s Travel will not assume any responsibility for errors made by the client during the reservation process related to the Hotel name, airline schedules, number of passengers, or wrong dates
• Booking mistakes. If the client makes a mistake and misses his airport transfer, the money will not be refunded, and he will have to make a new reservation and pay for it
• If the flight land early or late, customers will need to wait for the driver. We will do our best to be there but is not guaranteed.  Finding the driver at the airport. If the customer by any reason cannot find the driver at the airport just call the local phone number on the voucher, do not go with someone else that approaches you (it’s dangerous), try to find your driver. Our representative at the airport will send a text message to your phone to try to locate you if you have not arrived after an extended period.
• Flights cancellations or missed flights. If your flight is cancelled or you missed your connecting flight, you need to inform Fantasy’s Travel at least 3 hours prior to the service. If Fantasy’s Travel sends the driver to your pick up without any info from your new flight an additional fee for a new transfer will be charged.
• Pickup times back to the airport are case sensitive. Driver will wait only 15 minutes after the assigned pickup time and will leave, no money will be refunded.
• If for any reason customers need to contact Fantasy’s Travel via phone call from the Hotel, do not put Bellboys, Concierges or Butlers, we will only accept calls directly from customer for any inquiry.
• Pick-up times back to the airport from your hotel are assigned by Fantasy’s Travel in advance. We strongly suggest that you do not request a change and keep the suggested pickup time. If you decided to change the pick-up time back to the airport, it will be at your own risk. Fantasy’s Travel will not assume any responsibility if you encounter an issue with your flight due to a vehicle break down, flat tire, heavy traffic, accident on the road or anything else that could delay your arrival to the airport.
• Departure Flight delays. If the day of your departure back to the airport from the hotel you find out that your flight is delayed, be advised that we will do our best to try to accommodate your request, however it is very unlikely that we will be able to change your pick-up time because the transfers schedule is set up the day before and any changes could disrupt other customer pickups. Please understand that it’s your airline that is at fault for flight delays and not Fantasy’s Travel. You will have two choices, accept the original pickup time or cancel the reservation and hire a Taxi.
• Flight info on Fantasy’s Travel website: Fantasy’s Travel booking system is linked to Flight stats, this is the company that keep track of most of the commercial airline schedules. As a result, when a customer selects the airline name and type in the flight number during the booking process, our automated booking system populate the field for the arrival and departure time of the selected airline if the flight info is correct. The above is done to avoid mistake when typing an incorrect flight number that can put in danger your transfer. When a customer inserts an incorrect flight info, the system presents an error and don’t allow to resume with the reservation. Charter flights and some airlines that are not very organized in terms of their schedules, the field for the times are open and the customer can type in the correct times as his own responsibility and making sure are correct.

CHILD SEATS:

• FANTASY’S TRAVEL provides child seats for a fee on the website. You are also welcomed to bring your own.

ALCOHOL AND DRUG POLICIES:

• FANTASY’S TRAVEL reserves the right to deny the service to any person that the driver understands is putting in danger his safety or the passengers’.
• FANTASY’S TRAVEL will deny the service to anyone who possesses illicit drugs at the time of service.
• Any passenger that displays any of the two points mentioned above will not be offered the service or will be kicked out of the vehicle, the authorities will be informed of the inappropriate behavior, and no refunds for the service will be granted.